Help Center

Find answers to common questions and learn how to get the most out of Kodi Track

Getting Started

Learn the basics of setting up your account and adding your first property.

Payments & M-Pesa

Everything about rent collection, M-Pesa integration, and payment tracking.

Tenant Management

Manage tenants, leases, and communications effectively.

Reports & Analytics

Generate reports and analyze your rental business performance.

Maintenance

Manage maintenance requests and track work orders.

Troubleshooting

Common issues and how to resolve them quickly.

Frequently Asked Questions

How do I set up M-Pesa integration?

To set up M-Pesa integration, go to Settings > Payment Methods and enter your Paybill or Till number. You'll need to configure the callback URL with Safaricom and test the integration.

Can I manage multiple properties?

Yes! Kodi Track supports unlimited properties depending on your subscription plan. You can add properties from your dashboard and manage them separately or together.

How do tenants pay rent through the system?

Tenants can pay rent via M-Pesa to your configured Paybill/Till number. Payments are automatically matched to their accounts and receipts are sent instantly via SMS and email.

What happens if I miss a payment for my subscription?

Your account will be suspended after the grace period. You can reactivate by making payment. Your data is safely stored and will be restored upon reactivation.

Can I export my data?

Yes, you can export your data in Excel or PDF format from the Reports section. This includes tenant data, payment records, and financial reports.

Still Need Help?

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